Privacy Policy

Privacy Policy – House of Wheels

At House of Wheels (“we,” “our,” “us”), we value your privacy. This policy explains how we collect, use, store and protect your personal information when you visit our website, purchase wheels or tyres, or engage with our services. A clear, transparent privacy policy builds trust and is legally required.

1. Types of Information We Collect

We collect the following information to provide and improve our wheel and automotive accessory services:

  • Personal Information – Name, email address, phone number, billing and shipping addresses, and account details (if you create an account).

  • Payment Information – Processed securely via Shopify Payments, PayPal or other gateways. We do not store full credit card details; instead, we rely on encrypted payment processors to maintain PCI‑DSS compliance.

  • Device & Usage Data – IP address, browser type, pages visited, cookies and analytics information. These details help us optimise website performance and enhance your user experience.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders for wheels, tyres and vehicle accessories.

  • Communicate order updates or customer support responses.

  • Provide personalised product recommendations (e.g., tyre sizes or wheel offsets).

  • Improve website functionality and user experience.

  • Prevent fraud and secure transactions.

  • Conduct marketing with your consent, and only for products relevant to your interests.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your shopping cart and preferences.

  • Track browsing behaviour to improve our offerings.

  • Improve loading speeds and site performance.

  • Deliver relevant advertising.

You may disable cookies in your browser settings, but this may affect site functionality. Transparency about cookies is essential; explain what types you use (e.g., essential, analytics, marketing) and why.

4. Sharing Your Information

We do not sell or trade personal data. We may share information only with trusted partners when necessary, such as:

  • Shipping and logistics providers – to deliver wheels, tyres and other items.

  • Payment processors – to handle secure transactions.

  • Hosting platforms and analytics providers – to power our website and understand usage trends.

  • Marketing tools (with your consent) – to communicate offers relevant to you.

Each partner must comply with privacy and data protection standards and only use your data for the agreed purpose.

5. Data Protection & Security Measures

We take data security seriously. Our measures include:

  • Encrypted payment gateways and SSL/TLS certificates.

  • Secure server technology with firewalls and malware scanning.

  • Strict internal access controls.

By highlighting these security protocols, we reassure customers and reduce the risk of cart abandonment due to trust issues. However, no online transmission is 100 % risk‑free, so we follow industry best practices to safeguard your data.

6. Your Rights Over Your Data

You have the right to:

  • Access your personal information.

  • Correct inaccuracies in your data.

  • Request deletion of your account or personal data.

  • Opt out of marketing communications.

Clearly stating these rights and how users can exercise them—such as through a contact email or request form—builds transparency. To make a request, please email us at [Insert Email].

7. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders and providing customer service.

  • Legal obligations (e.g., accounting, taxes).

  • Handling warranty or return enquiries.

  • Compliance with applicable laws and regulations.

A data retention clause is important to let users know how long their data is stored and why.

8. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices or content. You should review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be published on this page. We encourage you to review the policy periodically and check the “Last Updated” date.

By making our privacy policy easy to find and formatting it with clear headings and bullet points, we strive to enhance user trust and align with legal requirements. 

 

Warranty, Refund & Return Policy – House of Wheels

Limited Warranty

At House of Wheels, we are committed to providing high-quality wheels, tyres, and automotive accessories. This policy outlines your rights and our procedures for returns, refunds, and exchanges in accordance with Australian Consumer Law (ACL).

1. Change of Mind Returns

We accept returns for change of mind under the following conditions:

  • The request is made within 14 days of receiving your order
  • Items are unused, unmounted, and in original condition
  • Items are returned in original packaging
  • Proof of purchase is provided

Important:

  • A restocking fee may apply
  • Original shipping costs are non-refundable
  • Return shipping is the responsibility of the customer

2. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

  • Faulty
  • Damaged during transit
  • Incorrect (not what you ordered)

You are entitled to a replacement, repair, or refund under Australian Consumer Law.

What to do:

  • Contact us within 7 days of delivery
  • Provide photos and order details

We will arrange:

  • A replacement item, or
  • A full refund (including shipping), or
  • A repair where appropriate

3. Non-Returnable Items

The following items are not eligible for return (unless faulty):

  • Used, mounted, or installed wheels/tyres
  • Custom-built or special-order products
  • Clearance or final sale items

4. Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider

5. Exchanges

We offer exchanges where:

  • The item is unused and meets return conditions
  • Stock is available

If the replacement item has a price difference:

  • You will be charged or refunded the difference accordingly

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a tracked shipping service, as we are not responsible for lost returns

7. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.

8. How to Request a Return

To initiate a return or refund request, please contact us:

House of Wheels

  • Email: info@houseofwheels.com.au

  • Phone: 1800 469 469

Please include:

  • Your order number
  • Description of the issue
  • Photos (if applicable)

9. Policy Updates

We may update this Refund & Return Policy from time to time. The latest version will always be available on our website.

Contact Us

Have questions about our warranty or return policy? We’re here to help:

  • Email: info@houseofwheels.com.au

  • Phone: 1800 469 469

  •  Address: 209 Greens Road, Dandenong South 3175 Melbourne, Victoria, Australia.

By clearly outlining warranty coverage, return conditions and restocking fees, House of Wheels offers transparency and builds trust—key factors in creating a positive customer experience.